Dear Mintech Customer,
As the novel coronavirus (COVID-19) pandemic continues to affect Jamaica and the world at large, Mintech is committed to maintaining the support of our team members, our community, and our customers and partners.
CUSTOMER SUPPORT MEASURES
We have taken actions to protect our customers and our team. View our Showroom Safety Precautions. Following instructions from the Prime Minister of Jamaica, the Hon. Andrew Holness, the Mintech Sales and Accounting teams are working remotely.
However, as the country has reopened for the conduction of business, Mintech's showroom will now be open every day from 08:30 AM - 04:00 PM. Deliveries, however, will not be conducted on Thursdays.
In order to reduce wait times in the showroom due to the adherence to social distancing measures, you may order products via the website. You will not be charged until your order is confirmed and delivery or pick-up is arranged. You may then pay via cheque (subject to verification procedures on the first purchase), cash, credit or debit card or wire transfer.
View the contact numbers for our departments here.
FREQUENTLY ASKED QUESTIONS
Q: I need to try on a shoe. When can I come?
A: Our Showroom will be open on Mondays - Fridays, from 08:30AM to 04:00PM for all regular operations.
Q: I have an urgent need and I need to have my items delivered on a Thursday. How will my order be processed?
A: Please contact our customer service representatives or your Business Development Manager to make any arrangements outside of the listed delivery times on our website.
Q: How can I make an order, and how will I receive the ordered items?
A: You can order via this website, contact any of the numbers listed, or submit your order request by email (sales@mintechja.com) or WhatsApp. If you already have an account with Mintech, your Account Manager will process your order for you and finalise the details for delivery or in-store pickup.
Your order will be picked, packed and delivered on any day apart from Thursdays or collected on Mondays to Fridays.
Q: What measures will the Mintech Team take in order to keep sanitised?
A: Our Showroom, Warehousing and Logistics personnel will be suitably equipped with hand sanitisers, disposable gloves and dust masks in order to maintain sanitation of goods and paperwork. Furthermore, any potentially compromised items (for example, returned items) will be quarantined in a suitable area for 48 hours before they are processed. View our Showroom Safety Precautions.
