Dear Mintech Customer,
As the novel coronavirus (COVID-19) pandemic continues to affect Jamaica and the world at large, Mintech is committed to maintaining the support of our team members, our community, and our customers and partners.
CUSTOMER SUPPORT MEASURES
We have taken actions to protect our customers and our team. View our Showroom Safety Precautions. Following instructions from the Prime Minister of Jamaica, the Hon. Andrew Holness, the entirety of the Mintech team is working remotely.
However, as the nature of our business directly supports those necessary to the maintenance of the Jamaican economy, a limited selection of our team will open the showroom twice per week (on Tuesdays and Fridays) for the processing of orders.
On the days when the showroom is closed, you can reach us to submit orders, request quotations or ask for information by calling within working hours, or by email or WhatsApp at your leisure. Our team has been suitably equipped to provide service from remote locations.
FREQUENTLY ASKED QUESTIONS
Q: I need to try on a shoe. When can I come?
A: Our Showroom will be open on Tuesdays and Fridays, from 08:30AM to 04:00PM for all regular operations.
Q: I have an urgent need and I cannot wait until either Tuesday or Friday. How will my order be processed?
A: Please contact our customer service representatives or your Business Development Manager to make any arrangements outside of the listed times on our website.
Q: How can I make an order, and how will I receive the ordered items?
A: You can contact any of the numbers listed, or submit your order request by email (firstname.lastname@example.org). If you already have an account with Mintech, your Account Manager will process your order for you and finalise the details for delivery or in-store pickup.
Your order will be picked, packed and delivered/collected on Tuesdays and Fridays. For large orders, delivery/collection will be scheduled for the evenings (midday at the earliest).
Q: What measures will the Mintech Team take in order to keep sanitised?
A: Our Showroom, Warehousing and Logistics personnel will be suitably equipped with hand sanitisers, disposable gloves and dust masks in order to maintain sanitation of goods and paperwork. Furthermore, any potentially compromised items (for example, returned items) will be quarantined in a suitable area for 48 hours before they are processed. View our Showroom Safety Precautions.