It may be appropriate to conduct an exchange if an unworn, resaleable item is returned within the 6-week return period in its original packaging, and the customer wants a different size or model in return, or if a warranty is applicable.
EXCHANGE PROTOCOLS
There are many different situations that are applicable to exchanges, and as such, the following must be considered:
- Customer’s terms
- Cash (COD)
- Credit
- Purchase Order rules
- Availability of desired exchange items
- Integrity of the returned item
- Payment status of the invoice of issue
- Price differences between the returned item and the item selected for potential replacement
In order to find out more information regarding the items you want to exchange, please contact our customer service, or your Business Development Manager.
