If a customer is dissatisfied with their purchase, Mintech will accept returns. Please see below for the terms of returns.
- Any return(s) must be made within 30 business days (6 weeks) after the invoice date.
- Returns can be made:
- At the Mintech Showroom
- Via collection by our Logistics Department
- Items must be:
- New and unused
- In a resaleable condition (in a condition fit to be resold)
- In their original packaging, which should be in good condition (whole, untorn and clean)
- Any tags, stickers or labels on original packaging must be intact
- Complete units
- If footwear, there must be left and right feet (of the same size) in order to be returned as a pair.
- If two-part items (such as rain suits that come in sets of jackets and pants), both pieces (of the same size) must be included in order to be returned.
- If gloves, there must be left and right hands (of the same size) in order to be returned as a pair.
- If multiple-part items (such as shelving and storage units), all pieces that comprise the whole unit must be present.
Valid returns (with the exception of warranty returns) must not have any signs of wear. Signs of wear include, but are not limited to:
- Scuff marks;
- Dirt/dust particles/other matter in shoe lugs (grooves on the underside of the outsole) or on clothing material;
- Any other unusual signs of wear.
All returned items will be inspected by the Mintech Warehouse Department, and be classified as valid or invalid according to their findings.
Our return processing time is typically the same day or within one (1) business day of the return. For returns exceeding 15 items, the processing time is two (2) business days.
Valid returns can be processed in the following ways:
CONDITIONS VOIDING RETURNS
FINAL CASH SALES
When items are sold on a cash basis (that is, no cheques, credit cards or trade credit) via any of the sale events listed below, all sales are final, with no returns, exchanges or warranties available.
- Special/Promotional Sale
- Clearance Sale
- Damaged Item Sale
- Used Item Sale
- Items Without Original Packaging
- Cash-Only Sales
- Specially-ordered Items
RETURN PERIOD EXCEEDED
Returns on items originally sold over 30 business days (6 weeks) from the date of attempted return will be considered invalid.
ITEMS PURCHASED OUTSIDE OF RECOMMENDED SPECIFICATIONS
All shoes sold by Mintech Distributors Ltd. must meet the wearers’ needs. If the wearer chooses to purchase footwear outside of the recommended specifications he/she must sign a waiver voiding all claims to returns, warranties and exchanges.
ITEMS WORN OR DIRTY
As per Mintech’s return policy, all items being returned must be clean, and unworn. Items with scuffs, odours, visible dirt and other signs of wear will be considered invalid for returns and exchanges.