Process Update Due to COVID-19


 

Please note the following updates.

 

UPDATE TO CLOSING HOURS

In order to protect our team members, Mintech has updated our closing hours, effective immediately until further notice. 

08:30 AM - 4:00 PM

 

 

SHOWROOM PRECAUTIONS

Due to the presence of the novel coronavirus (COVID-19) in Jamaica, Mintech is enforcing the following Showroom precautions in order to best ensure the safety of our customers and our team.

Please assist us and the Jamaican public by adhering to the following guidelines. 

  • HANDS MUST BE SANITISED UPON ENTRY TO THE SHOWROOM.
  • SHOE FITTINGS WILL NOT BE CONDUCTED WITHOUT SOCKS.
  • CUSTOMERS’ HANDS AND FEET MUST BE SANITISED BEFORE FITTING.

Mintech showroom team members will administer a 70% isopropyl alcohol and water solution to sanitise the hands, socks and clothing of our customers. Customers who opt not to be sanitised before entering our showroom will not be allowed to enter.

All Mintech team members will also be sanitised upon entry to the building. For reputable information on how to protect yourself and others against the novel coronavirus (COVID-19), please click the link below to view advice posted by the World Health Organization (WHO).

WHO - NOVEL CORONAVIRUS 2019 | ADVICE FOR THE PUBLIC

 

 

ORDER PROCESSING UPDATES

In order to protect our customers and our team, the Returns and Exchanges procedures at Mintech will be adjusted while the COVID-19 threat is still at large. 

While Mintech will still accept all returns and exchanges, please note that all items returned will be quarantined for forty-eight (48) hours before being processed. Therefore, when an item is returned for exchange, the item to be received in exchange will not be dispatched at the same time. This is because returns must be processed before associated exchanges can be made. 

In view of this, it is suggested/recommended that our customers submit a new order for the items they want instead. 

For all customers that use purchase orders, a new purchase order will be optimal for all urgent orders. 

For customers who do not use purchase orders and do not have terms of credit, upfront payment will be required for the new order, and a refund or account credit of equivalent value will be processed in forty-eight (48) hours.

For more information, please contact us by telephone, email, or WhatsApp (using the button to the lower right of your screen). 

 

 

GUIDELINES FOR THE PURCHASE OF MASKS AND DISPOSABLE ITEMS

Above all, Mintech wishes for the safety of our customers, team, and countrymen. In order to ensure that more people can be protected, Mintech is imposing restrictions on the number of disposable masks that can be sold to any one entity. This is a measure against hoarding, and we hope to ensure that more people will have access to these resources. Note that for group customers, each subsidiary/sub-company will be counted as one entity.

For any further queries, please contact our Customer Service team via WhatsApp (using the button to the lower right of your screen) to find out more.