Front Desk & Customer Service Administrator
Mintech Distributors Ltd. is seeking a professional, organised, and customer-focused Front Desk & Customer Service Administrator to join our Sales & Customer Service team.
This full-time, permanent position is ideal for someone who enjoys working with people, is highly organised, and can confidently manage multiple priorities in a busy front-office environment. As the first point of contact for visitors, callers, and customers, you will play an important role in creating a professional and welcoming experience while supporting our sales and operations teams.
What You'll Do
Front Desk & Reception
- Welcome visitors and customers professionally and direct them to the appropriate team member or department.
- Answer and route incoming calls and enquiries.
- Receive, log, and distribute incoming mail, courier packages, and documents.
- Coordinate outgoing courier collections as required.
- Keep the reception area clean, organised, and professional.
- Support visitor accountability during emergency drills and evacuations.
Customer Service
- Handle basic product enquiries, delivery updates, and straightforward customer concerns.
- Assist walk-in customers and support showroom traffic during busy periods.
- Log customer service issues and escalate more complex matters to the appropriate team member.
- Follow up on escalated issues to ensure they are properly addressed and resolved.
- Maintain professional and courteous communication with customers by phone, email, and in person.
Sales & Administrative Support
- Monitor shared inboxes for customer enquiries relating to fittings, exchanges, returns, and order processing.
- Respond to, route, and follow up on customer enquiries in a timely manner.
- Keep CRM records accurate and up to date following customer calls and sales visits.
- Research customer requests and provide relevant information or support materials to the sales team.
- Assist with filing, scanning, document handling, and other administrative tasks as required.
Showroom Support
- Help maintain a clean, organised, and professional showroom environment.
- Assist with showroom setup and ensure the space is ready for customer and client walkthroughs.
- Keep fitting stock and related materials organised and promptly cleared after use.
- Ensure documents and customer-facing materials are properly arranged.
- Report damaged display items or other presentation issues promptly.
What We're Looking For
- At least 2 years' experience in a front desk, receptionist, administrative, or customer service role.
- Strong proficiency in Google Workspace and/or Microsoft Office applications.
- Familiarity with CRM systems is an advantage; training will be provided on company-specific systems.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and manage competing priorities in a busy environment.
- A professional and welcoming manner when interacting with customers, visitors, and colleagues.
You'll Need To Be
- Professional and approachable — able to create a positive first impression of the company.
- Customer-focused — committed to providing prompt, helpful service and following issues through to resolution.
- Reliable and accountable — takes ownership of responsibilities and can manage the front desk with minimal supervision.
- Accurate and detail-oriented — particularly when recording customer information, messages, CRM updates, and service issues.
- Calm under pressure — able to remain composed and professional during busy periods or difficult customer interactions.
- A strong communicator — comfortable communicating with customers and colleagues by phone, email, and in person.
- A team player — willing to work across departments and assist wherever needed.
- Discreet and trustworthy — able to handle customer and company information appropriately.
- Adaptable — comfortable managing changing priorities throughout the day.
What Success Looks Like
In this role, you'll be expected to maintain high standards of:
- Customer service and responsiveness
- Call and enquiry handling
- CRM accuracy and timely updates
- Reception and showroom presentation
- Issue escalation and follow-through
- Professional communication
- Organisation and reliability
The successful candidate will be someone customers can rely on for a helpful first response and someone the wider team can rely on to keep front-office activities organised and moving smoothly.
Position Details
Job Title: Front Desk & Customer Service Administrator
Department: Sales & Customer Service
Employment Type: Full-Time, Permanent
Location: Mintech Distributors Ltd. — Kingston, Jamaica
Reports To: OPS Management / Sales Director
Ready to join the team?
If you are professional, organised, customer-focused, and enjoy being at the centre of a busy operation, we would like to hear from you.
