customer service · showroom ·

SHOWROOM CUSTOMER SERVICE REP - [Closed - Pending Review]

 

At Mintech, a Showroom Customer Service Rep is the warm, friendly presence that makes our customers feel welcome and special. A Mintech Showroom CSR is flexible, able to work under pressure, and dedicated to the customer experience.  

 

POST LOCATION

Mintech Distributors Ltd
67 Molynes Road,
Kingston 10
Jamaica

 

APPLICANT REQUIREMENTS

  • Female
  • Valid and up-to-date government picture identification
  • 2 years experience in customer service (ideal)
  • Proficiency or familiarity with Google Suite (Gmail, Google Drive, Google Sheets, etc)
  • Proficiency or familiarity with Microsoft Word and Excel
  • Strong phone contact handling skills and active listening
  • Familiarity with accounting/billing software such as QuickBooks, Sage50, Peachtree 
  • Computer literacy
  • Ability to assist multiple customers at the same time
  • 5 CXC passes including English, Mathematics, and 1 business subject

 

REQUIRED SKILL SET:

  • Excellent verbal and written communication skills
  • Excellent information-gathering skills
  • Excellent organisation & self-management skills
  • The ability to work well under pressure
  • Willingness to help others and the desire for continuous self-improvement
  • Pleasant & cheerful demeanor
  • High attention to detail
  • Problem-solving and time management skills
  • Ability to adapt quickly to changes

 

DUTIES

  • Welcome customers to the showroom
  • Assist customers with fitting of apparel and footwear
  • Inform customers of relevant product and procedural information
  • Obtain relevant information from customers in order to make recommendations
  • Process orders for pickup
  • Invoice showroom orders and process payments via cash, debit or credit card
  • Answer phone calls and assist customers accordingly
  • Keep showroom and display items clean and orderly
  • Scan and digitally file showroom paperwork
  • Pick items from the warehouse as needed
  • Repackage items used for fittings and return to their correct location in the warehouse
  • Handle and mollify disgruntled customers
  • Handle and process incoming returns
  • Investigate and resolve customer queries and complaints
  • Check orders and maintain accuracy and integrity
  • Update customer information on the billing system where necessary
  • Quality assurance calls
  • Follow up calls for the retention of existing walk-in customers
  • Handling customer queries via website chat 
  • Make suggestions for productivity and service quality improvements

 

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