SHOWROOM CUSTOMER SERVICE REP [2022]
At Mintech, a Showroom Customer Service Rep is the warm, friendly presence that makes our customers feel welcome and special. A Mintech Showroom CSR is flexible, able to work under pressure, and dedicated to the customer experience.
Key Personality Traits: Extraverted, Patient, Efficient
POST LOCATION
Mintech Distributors Ltd67 Molynes Road,
Kingston 10
Jamaica
APPLICANT REQUIREMENTS
- Female
- Valid and up-to-date government picture identification
- 2 years experience in customer service (ideal)
- Proficiency or familiarity with Google Suite (Gmail, Google Drive, Google Sheets, etc)
- Proficiency or familiarity with Microsoft Word and Excel
- Strong phone contact handling skills and active listening
- Familiarity with accounting/billing software such as QuickBooks, Sage50, Peachtree
- Computer literacy
- Ability to assist multiple customers at the same time
- 5 CXC passes including English, Mathematics, and 1 business subject
REQUIRED SKILL SET:
- Excellent verbal and written communication skills
- Excellent information-gathering skills
- Excellent organisation & self-management skills
- The ability to work well under pressure
- Willingness to help others and the desire for continuous self-improvement
- Pleasant & cheerful demeanor
- High attention to detail
- Problem-solving and time management skills
- Ability to adapt quickly to changes
DUTIES
- Welcome customers to the showroom
- Assist customers with fitting of apparel and footwear
- Inform customers of relevant product and procedural information
- Obtain relevant information from customers in order to make recommendations
- Process orders for pickup
- Invoice showroom orders and process payments via cash, debit or credit card
- Answer phone calls and assist customers accordingly
- Keep showroom and display items clean and orderly
- Scan and digitally file showroom paperwork
- Pick items from the warehouse as needed
- Repackage items used for fittings and return to their correct location in the warehouse
- Handle and mollify disgruntled customers
- Handle and process incoming returns
- Investigate and resolve customer queries and complaints
- Check orders and maintain accuracy and integrity
- Update customer information on the billing system where necessary
- Quality assurance calls
- Follow up calls for the retention of existing walk-in customers
- Handling customer queries via website chat
- Make suggestions for productivity and service quality improvements
APPLY NOW